THN/FORB/HR Holiday Ordering Schedule Dec 2025

IMPORTANT: Holiday Ordering Schedule

Note that the office is closed on Dec 25^th, 26^th and Jan 1st^.  Please plan accordingly!

Please note that deliveries will likely take longer than usual, and sites are encouraged to place orders in advance for HR/THN/FORB to cover the holiday period (Dec 16 – Jan 8).

• THN/FORB – Please place your orders by END OF DAY Wednesday, Dec 17^th for processing Thursday, Dec 18^th.  For THN/FORB orders submitted Thursday Dec 18^th – Wednesday, January 7th, please contact if URGENT otherwise requests will be processed on Thursday, January 8^th.
• HR supplies – Please place your orders by END OF DAY Friday, Dec 12^th for processing Tuesday, Dec 16^th.  The typical HR ordering schedule will resume on Tuesday Jan 6^th. RUSH orders will be available during the holiday period; if you have an urgent need during this time, let us know.

THN/FORB CPR Face Shield Notice

The BCCDC became aware of an inconsistency in the manufacturing of the CPR face shield (breathing masks) included in the BCCDC naloxone program supplies. Specifically, the print-side of the instructions on the CPR face barrier shields (breathing masks) is not consistent in some lots, which could cause confusion when giving breaths. The masks remain safe to use - the instructions themselves are correct, only the print placement is inconsistent. There are no functional faults with the mask. 

Current status 

• A notice was sent to registered THN and FORB site contacts  
• Instructional labels (Image 1) and replacement supplies are available for ordering by sites
• As of September 19, outbound shipments to sites contain vendor-verified masks with the correct print direction

    Image 1:  Optional label for CPR face shield barrier (breathing mask) bags 

Recommendation for training 

• Responder’s side: flat valve for providing breaths. 

• Patient’s side: raised oval mouthpiece between teeth. 

Actions for sites  

• Spot-check on-site inventory. 

• Ensure staff and clients are trained in proper use of the mask. 
• Consider having replacement face shields or instructional labels for clients/staff upon request. Orders can be submitted to naloxone@bccdc.ca 

The BCCDC is working to ensure that training resources consistently reflect the above recommendations and that the issue has been addressed ongoing.  

How to Report Faulty Supplies

If you have received faulty supplies, please provide the BCCDC with the following details:

o   product code

o   lot/serial #

o   site contact name and contact info

o   description of the problem

o   availability of samples

For faulty Harm Reduction supplies, please email details to harmreduction@bccdc.ca and CC your local Harm Reduction Coordinator. 

For faulty Take Home Naloxone or Facility Overdose Response Box supplies, please email details to naloxone@bccdc.ca and CC your local Harm Reduction Coordinator. 

You may be contacted directly by the BCCDC pharmacy or by Stevens should they require  further information or need to arrange a sample to be returned to their warehouse.